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Chatbot for Education: 5 Ways to Use Chatbots in Higher Education

Chatbots applications in education: A systematic review

chatbot for education

Today many big names are using AI chatbots in eCommerce to improve their customer service and to engage more and more audiences to stay relevant and visible. Apart from business, other sectors are also deploying chatbots including educational institutes and educators. There are also many paper writing service that helps you delegate your work. Education chatbots are interactive artificial intelligence (AI) applications utilized by EdTech companies, universities, schools, and other educational institutions.

VentureBeat’s mission is to be a digital town square for technical decision-makers to gain knowledge about transformative enterprise technology and transact. To give parents peace of mind, Socratic also blocks inappropriate questions from being answered. The questions can be as broad as asking for a summary of the PDF, or as specific chatbot for education as asking for a particular term in the text and what it means. Once it finds an answer, it tells you where in the text it formulated its response from. Another major pro for Bing Chat is that it’s connected to the internet and has information on all current events and sites, making it possible to access any information you need.

Are We There Yet? – A Systematic Literature Review on Chatbots in Education

An embodied chatbot has a physical body, usually in the form of a human, or a cartoon animal (Serenko et al., 2007), allowing them to exhibit facial expressions and emotions. Since 2001, politicians, school principals and teachers have been telling us that no child should be left behind. The educational problems that couldn’t be solved by rules, acts and laws, will finally disappear in the next few decades. This is a fact thanks to fast technological advance and beneficial cooperation between socially aware corporations and educational institutions. Although chatbots are nothing more than simple code snippets, in this equation, they are the tool that is going to offer equal opportunity to every child. It is that tool that will help them to grow, learn and use their skills in the best possible way.

chatbot for education

In contrast, two-way user-driven chatbots build accurate answers word by word to users (Winkler & Söllner, 2018). Such chatbots can learn from previous user input in similar contexts (De Angeli & Brahnam, 2008). The chatbot used pattern matching to emulate a psychotherapist conversing with a human patient. It used Artificial Intelligence Markup Language (AIML) to identify an accurate response to user input using knowledge records (AbuShawar and Atwell, 2015). When we talk about educational chatbots, this is probably the biggest concern of teachers and trade union organizations. The truth is that they will take over the repetitive tasks and make a teacher’s work more meaningful.


The adoption of educational chatbots is on the rise due to their ability to provide a cost-effective method to engage students and provide a personalized learning experience (Benotti et al., 2018). Chatbot adoption is especially crucial in online classes that include many students where individual support from educators to students is challenging (Winkler & Söllner, 2018). Moreover, chatbots may interact with students individually (Hobert & Meyer von Wolff, 2019) or support collaborative learning activities (Chaudhuri et al., 2009; Tegos et al., 2014; Kumar & Rose, 2010; Stahl, 2006; Walker et al., 2011). Chatbot interaction is achieved by applying text, speech, graphics, haptics, gestures, and other modes of communication to assist learners in performing educational tasks. While chatbots serve as valuable educational tools, they cannot replace teachers entirely.

  • Take a look here, this Botsify chatbot is helping prospective students enroll in a university through a consultancy.
  • There are dozens of platforms that allow teachers to create free chatbots for specific messaging apps.
  • It is built to meet the broad-ranging needs of higher education institutions including colleges, universities, and e-learning platforms.
  • We are looking for guest bloggers ready to share digital marketing insights learned from hands-on experience.
  • Enhance your education services with a chatbot to provide a first-class experience and always be there for your learners.
  • The bot guides each and every student and provides relevant information to them.

Chatbot technology has the potential to provide quick and personalised services to everyone in the sector, including institutional employees and students. This paper presents a systematic review of previous studies on the use of Chatbots in education. A systematic review approach was used to analyse 53 articles from recognised digital databases. The implications of the findings were discussed, and suggestions were made. Chatbots can help educational institutions in data collection and analysis in various ways.

Closed door training and introducing the chatbot

Chatbots increase student engagement by providing personalized and immediate responses to their questions. People prefer chatbots because of their ability to provide quick replies to simple questions. You can also go to the “Menu” section to add some menu items to your chatbot for education that will start certain flows once users click on them. Follow the example of this chatbot for higher education, and give a name to your bot to make it come across as more human-like and trustworthy.

chatbot for education

The study investigated the effect of the technologies used on performance and quality of chatbots. Concerning the platform, chatbots can be deployed via messaging apps such as Telegram, Facebook Messenger, and Slack (Car et al., 2020), standalone web or phone applications, or integrated into smart devices such as television sets. Follow this step-to-step guide to enable chatbot Q&A for intended users, e.g., students or instructors. That includes a new way to double-check Bard’s answers through the chatbot’s “Google It” button. While the button previously let you search for topics related to Bard’s answer on Google, it will now show whether Bard’s answers contain information that Google Search corroborates or contradicts.

Chatbots do this by asking students open-ended questions, as well as multiple-choice questions to collect qualitative and quantitative feedback. For complex queries, that chatbot can always give the email address or phone numbers of the concerned department so the students can get in touch. So enough about bots, let us move on to see how chatbots are enhancing the field of education. From teachers to syllabus, admissions to hygiene, schools can collect information on all the aspects and become champions in their sector. The top five industries gaining from the incorporation of chatbots are real estate, travel, education, healthcare, and finance. Your interaction starts with a welcome message — this is where you want to include your FAQ buttons and quick replies, give your chatbot for education a name, and outline what it can do.

  • Planning and curating online tests and automating the assessment can help you to easily fill in the scoreboards and provide the progress report regularly.
  • In the workplace, businesses use chatbots to boost agent productivity and efficiency in a range of ways.
  • Google has integrated its artificial intelligence chatbot Bard into applications like YouTube, Gmail and Drive, the company announced Tuesday, as AI competition heats up between Google and OpenAI, the Microsoft-backed creator of ChatGPT.
  • AI chatbots equipped with sentiment analysis capabilities can play a pivotal role in assisting teachers.
  • Educational technologies specifically focused on feedback for help-seekers, comparable to raising hands in the classroom, are Dialogue Systems and Pedagogical Conversational Agents (Lester et al., 1997).

Enhance your education services with a chatbot to provide a first-class experience and always be there for your learners. Allow your students to have any info or support they need at their fingertips — their university, college, or online school is just one click away. Building a user-friendly and helpful chatbot for higher education is your chance to dispel potential students’ doubts and prejudices towards your online school, college, or university, which they most likely have. Managing their expectations by providing all the answers will allow you to reduce your dropout rates and offer next-level education services. I borrowed the term “proudly artificial” from Lauren Kunze, the CEO of the chatbot platform Pandorabots. It would be unethical to use a chatbot to interact with students under false pretenses.

Chatbot for Education: 5 Ways to Use Chatbots in Higher Education

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